Portfolio
Our service center in Tunis supports you with the execution of booking orders on your path to efficient and professional travel management. Our core tasks include, among others, the processing of hotel and train bookings, including research, quotation preparation, booking, dispatch of the cost acceptance declaration, and final invoicing.
As your supporting partner in travel management, we offer you an end-to-end process upon request, encompassing all travel processing tasks and the associated invoicing processes. By using optimal workflows and control elements, we offer you high-quality support, always taking your customers‘ travel guidelines and specifications into account.
Backoffice
In the back office, we form the link between operational business and financial accounting, increasing efficiency in coordination and collaboration for you. Our expertise in booking orders, mid-office, and financial accounting allows us to map all internal processes with the highest possible quality.
Core tasks include reconciling open items in collaboration with accounting (including BSP, DB, and event organizers), clarifying all common credit card statements, processing and forwarding incoming invoices to end customers, maintaining and creating customer databases, and many other tasks with which we are happy to support you.
Our core tasks in detail
- Settlement of incoming invoices
- Request missing tour operator receipts and forward them to accounting
- Processing reconciliation lists (tourism, BSP, DB, etc.)
- Processing and clarifying internal credit card statements
- Processing and clarifying customer credit card statements (special service)
- Mid-office tasks (example: Midoco)
- Processing incoming emails
- Invoice corrections
- Processing queues
- Answering customer calls
- Monthly calculation of special fees (e.g., management fees)
- Maintenance of ONYX data
- Maintenance of Midoco customer data
- Creating customer numbers / creating customers
- Profile management
- Creating and editing travel plans
- Creating crisis reports
- Creating new users in GDS and Mid-office
- Manual passive entry of low-cost and hotel bookings
- Creating and maintaining TAF tables
- Mileage management for business hours Partner Plus Benefit
- Evaluation of OBE bookings
- New customer creation in the company CRM
- Processing Flights with government revenue
- Review and adjustment of TAF lists in the event of fee increases or changes
- Billing of commissions
Tasks of the Business Travel Team
- Processing rail bookings
- Processing hotel bookings
- Sending cost coverage declarations
- Reviewing and tracking cost coverage
- Bookings via Atriis
Aufgaben des Application Management
- Implementing new and existing customers in the area of online booking engines
- Implementing and supporting internal reservation systems
- Ensuring quality management using technical solutions
- Itinerary management
- Agent management
- Profile maintenance, documentation, and database maintenance
- First- and second-level support, including proactive customer communication regarding online booking engines and app solutions
- Customer presentations and training
- Troubleshooting during ongoing operations
- Reporting, problem analysis, and solution finding
- Functional and technical monitoring of business processes, workflows, and interfaces
- Implementing customer-specific settings
- Further development of existing and new systems